How can we help you?

If you need help with your account or need support with your software then we're here to help.

Customer Success Portal

Designed to help you get the most from your software.

• Manage your account
• View your invoices and renewals
• Raise support cases
• Access support services and FlexPoints

Search our Knowledge Base

We have made 90% of our content public to help you find answers to your software questions as quickly as possible.

Browse the guest experience, select a product and use the intelligent search to find answers to your questions.

Support FAQs

Login support

How do I register for a Customer Success Portal account?

If you do not have an account already, you can register here: Registration

I’ve tried to reset my password but I've not received a password reset email. What should I do next?

Please open the password reset page here and enter the email address you have registered to the Customer Success Portal with. If you don’t receive an email within 5 minutes, please check your junk and/or spam folders.

I’ve tried to login but my account is disabled. Who should I contact?

Please contact us for your account to be re-enabled.

Raising a support case

How do I raise a support case?

Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this page via the logged-in experience to help identify who from your organisation is. They will be able to raise a support case for you.