# How can we help you?

If you need help with your account or need support with your software then we're here to help.

## Customer Success Portal

**Designed to help you get the most from your software.**

- Manage your account
- View your invoices and renewals
- Raise support cases
- Access support services and FlexPoints

## Search our Knowledge Base

We have made **90% of our content public** to help you find answers to your software questions as quickly as possible.

Browse the guest experience, select a product and **use the intelligent search to find answers** to your questions.

## Support FAQs

### Login support

#### How do I register for a Customer Success Portal account?

If you do not have an account already, you can register here: [Registration](https://accessgroup.my.site.com/Support/s/login/SelfRegister)

#### I’ve tried to reset my password but I've not received a password reset email. What should I do next?

Please open the password reset page [here](https://accessgroup.my.site.com/Support/s/login/ForgotPassword) and enter the email address you have registered to the Customer Success Portal with. If you don’t receive an email within 5 minutes, please check your junk and/or spam folders.

#### I’ve tried to login but my account is disabled. Who should I contact?

Please [contact us](https://www.theaccessgroup.com/en-gb/support-hub/#) for your account to be re-enabled.

### Raising a support case

#### How do I raise a support case?

Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this [page](https://accessgroup.my.site.com/support/s/success-plans&data) via the logged-in experience to help identify who from your organisation is. They will be able to raise a support case for you.